96c Privacy Policy — Your Data, Protected

1 Introduction

Welcome to the 96c Privacy Policy. 96c ("we", "us", "our") operates the online casino and sports betting platform available at 96c.today. This Privacy Policy explains how 96c collects, uses, stores, and protects the personal data of players and visitors who use the 96c platform.

By registering an account on 96c or by continuing to use the 96c website, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with any part of this Privacy Policy, please stop using the 96c platform and contact our support team to close your account.

96c is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws. We follow internationally recognised data protection principles and align our practices with the General Data Protection Regulation (GDPR) framework, even where it is not strictly required by local law, because we believe our players deserve nothing less.

2 Data We Collect

96c collects personal data that is necessary to operate your account, process transactions, verify your identity, and comply with our legal obligations. The categories of personal data we collect include the following:

Identity Data

When you register on 96c, we collect your full legal name, date of birth, gender, and nationality. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and comply with our Know Your Customer (KYC) obligations.

Contact Data

96c collects your email address, phone number, and residential address. We use this information to communicate with you about your account, send transaction confirmations, and deliver promotional communications where you have opted in to receive them.

Financial Data

To process deposits and withdrawals, 96c collects payment-related information including your bKash, Nagad, or Rocket mobile banking number, or your bank account details where applicable. 96c does not store full card numbers or payment credentials beyond what is necessary for transaction processing.

Technical Data

96c automatically collects certain technical data when you use the platform, including your IP address, device type, operating system, browser type and version, and session timestamps. This data helps us maintain platform security, detect fraud, and improve the 96c user experience.

Usage Data

96c collects data about how you use the platform, including the games you play, the bets you place, the pages you visit, and the features you interact with. This data is used to personalise your experience, improve our game offerings, and identify any unusual activity on your account.

Verification Documents

As part of our KYC process, 96c may collect copies of identity documents such as your national ID card, passport, or driving licence, as well as proof of address documents such as utility bills or bank statements. These documents are stored securely and used solely for identity verification purposes.

3 How We Collect Data

96c collects your personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions on 96c.
• Automated technologies: Data collected automatically when you use the 96c platform, including cookies, server logs, and analytics tools that record your interactions with the website and app.
• Third-party sources: Data received from payment processors, identity verification services, and fraud prevention providers that 96c works with to operate the platform securely.
• Public sources: In limited circumstances, 96c may verify information against publicly available sources such as sanctions lists or politically exposed persons (PEP) databases as required by anti-money laundering regulations.

4 How We Use Your Data

96c uses your personal data for the following purposes. Each use is grounded in a lawful basis — either your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests in operating a safe and fair platform.

• To create and manage your 96c account and verify your identity.
• To process deposits and withdrawals and maintain accurate financial records.
• To comply with KYC, anti-money laundering (AML), and other regulatory requirements applicable to online gaming operators.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities on 96c.
• To provide customer support and respond to your queries and complaints.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account alerts.
• To send you promotional communications about 96c bonuses, offers, and new games — but only where you have opted in to receive such communications.
• To personalise your experience on 96c, including recommending games and promotions that may be relevant to you.
• To monitor your gaming activity for responsible gaming purposes and to apply any self-imposed limits or restrictions on your account.
• To improve the 96c platform, fix bugs, and develop new features based on how players use the service.

5 Data Sharing

96c does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

96c works with trusted third-party service providers who assist us in operating the platform. These include payment processors (such as bKash, Nagad, and Rocket), identity verification providers, fraud detection services, cloud hosting providers, and customer support software vendors. All service providers are contractually required to handle your data securely and only for the purposes for which it was shared.

Game Providers

The games available on 96c are supplied by third-party game providers. When you play a game on 96c, limited technical data (such as your session ID and bet history) may be shared with the relevant game provider for the purpose of delivering the game and resolving disputes. Game providers are not permitted to use this data for any other purpose.

Legal and Regulatory Authorities

96c may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law. This includes disclosures required under anti-money laundering regulations, tax reporting obligations, or in response to a valid legal order. 96c will always seek to limit such disclosures to the minimum required by law.

Business Transfers

In the event that 96c undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Privacy Policy will continue to apply.

6 Data Security

96c takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 96c platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorised 96c personnel can access personal data, and only on a need-to-know basis.
• Regular security audits and penetration testing of the 96c platform and infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Continuous monitoring of the 96c platform for suspicious activity and potential security threats.

While 96c takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, 96c will notify you and the relevant authorities as required by applicable law, and will take immediate steps to contain and remediate the breach.

7 Data Retention

96c retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC and verification documents: Retained for a minimum of five years after account closure or the completion of the relevant transaction.
• Customer support communications: Retained for three years from the date of the last interaction, to allow us to reference previous communications in the event of a dispute.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw your consent or request deletion.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 96c will securely delete or anonymise that data. Anonymised data may be retained indefinitely for analytical and statistical purposes, as it can no longer be used to identify you.

8 Your Rights

As a player on 96c, you have a number of rights in relation to your personal data. 96c is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, contact the 96c support team at [email protected].

9 Cookies

96c uses cookies and similar tracking technologies to improve the functionality and performance of the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file placed on your device when you visit the 96c website.

Types of Cookies We Use

• Essential cookies: Required for the 96c platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance cookies: Used to collect anonymous data about how players use 96c, such as which pages are visited most often and whether any errors occur. This data helps us improve the platform.
• Functional cookies: Allow 96c to remember your preferences, such as your preferred language or display settings, to provide a more personalised experience.
• Analytics cookies: Used by third-party analytics tools to help 96c understand player behaviour and improve the platform. Data collected by these cookies is aggregated and anonymised.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the 96c platform — in particular, disabling essential cookies may prevent you from logging in or using certain features.

10 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 96c handles your personal data, please contact us using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

You can reach the 96c privacy team at: [email protected]

If you are not satisfied with our response to your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.